FAQs
Do I need to fill out a health history or intake form?
Yes, a digital form is provided when booking your appointment online. You can choose to fill out the entire form then or fill in the required sections and complete the form later at your convenience by following the directions in your confirmation email.
Prefer to fill out the form with pen and paper? No problem, a form will be provided in my office. Or to save time on the day of your appointment you can print out a copy of the PDF here and bring in the completed form.
What style of massage therapy can I expect?
Customized therapy treatments that focus to treat your specific concerns with advanced therapeutic techniques that are relaxing, therapeutic and effective. Examples of techniques include: deep tissue, Neuromuscular therapy, trigger point therapy, Myofascial release, PNF, Sports massage, Thai/ yoga massage & stretching.
What oil do you use in session?
Nut-free lite oil (blend of sunflower seed oil, rice bran oil, jojoba oil, grapeseed oil and natural vitamin E oil).
Do you include premium upgrades in your sessions?
Yes, aromatherapy, hot towels and an eye pillow are included in every session along with the option to include Heat therapy (hot stones/ heat pack), Cold therapy (cold stones/ cold pack), and a body cushion support system.
All add-on/ upgrade features are part of your specialty treatment to ensure you receive the best results possible.
Is removal of clothing mandatory?
No, although it is recommended for treating the shoulders, back, arms and legs. Clients remove necessary garments in privacy and remain draped with a sheet for the entire session. Only the areas being treated are uncovered and at no time are private areas exposed or worked on. Once the treatment is completed your therapist will leave the room to allow you to get dressed.
If I try to book an appointment online, how will I know if I did it correctly?
You will receive a confirmation email within a few moments.
If you do not receive an email confirmation: double check the day and time you tried to book on my online calendar. If the time is still available, your appointment was not booked. If the time is not available, double check with me by calling: 231-878-1841 or email: heathergrantlmt@gmail.com because your email address may be incorrect.
You don’t seem to have any availability that works for my schedule, can I sign up on a wait list?
Yes, you can sign up to be on my wait list for a last minute cancellation.
How it works: Contact me via email: heathergrantlmt@gmail.com. Include your name and the day and time you would like to come in. If a cancellation occurs I will reach out to you and anyone else on the list that requests to be notified. The appointment is given on a first come, first serve basis.
My schedule changes frequently so it’s difficult to book ahead, do you offer same day appointments?
Yes, you can add your name to my wait list for a same day opening notification.
How it works: Contact me via email: heathergrantlmt@gmail.com. Include your name and the time you would like to come in. If a cancellation occurs I will reach out to you and anyone else on the list that requests to be notified. The appointment is given on a first come, first serve basis.
If I decide to book out my appointments in advance how much notice can I receive from you that my appointment is approaching?
I will send you a reminder 1 week prior to your appointment. You will also receive 2 additional reminders 2 days prior and 1 day prior.
What do I need to do to qualify for your Satisfaction Guarantee?
Book your fist massage therapy treatment with me and disclose all necessary health information related to your concern and health/ wellness goals. Keep in mind that 90 - 120 minute sessions provide the greatest results to properly evaluate and treat your body whereas 60 - 75 minute sessions tend to leave little time for a thorough focus on problematic areas when also working all major muscle groups and 30 - 45 minute sessions are designed for only target focus work for 1-2 problem areas such as neck and shoulders.
If you don’t feel better, move easier and feel less aches and pains by the end of your session, let me know with a detailed explanation of why your massage therapy treatment did not meet your expectations. Feedback must be given in person at the end of your session in my office before you leave.
Try another session at my professional office so that I may have the opportunity to improve your experience. Free session will be of equal value OR you may upgrade your session for more therapy time and pay the difference.
*This guarantee is for first time appointments only.
What payment methods do you accept?
Cash, Check, Credit & Debit Cards
Apple Pay & Android Pay
Health Savings Account Cards & Flex Spending Account Cards
Payment is due in full at the end of treatment.
*bounced checks, will incur a payment processed on the credit card on file for the session fee plus a $25 bounced check fee.
Can I prepay for my session?
Yes, you can prepay for your session at the time of booking your appointment or you can click on the “Cancel/ change appointment” box at the bottom of your confirmation or appointment reminder email.
How do I use my HSA (Health Savings Account) or FSA (Flex Spending Account) to pay for my sessions?
HSA/ FSA work similarly to a debit card, meaning in order for me to process payment there must be adequate amount of funds in the account to cover the transaction.
I do NOT need a prescription in order to process payment, however it is recommended to acquire one for you to keep with your records.
A general prescription stating that massage therapy is necessary to treat your condition/ symptoms of pain should be adequate.
For more information read my blog.
Do you accept Insurance?
No, Insurance is NOT billed directly, but I will provide a receipt via email for you to submit for reimbursement.
Do you accept tips?
Yes, I will graciously accept gratuity. However tipping is not mandatory. I believe that exceptional service should be expected without the incentive to receive tips/ gratuities.
If you feel inclined to show gratitude, I will happily accept a new client referral or an online review on Google or my Facebook page.
Do you offer Referral Rewards?
Yes, although I don’t advertise this as I believe it is ethically wrong to push for new referrals based on rewards.
New referrals are welcomed and always appreciated.
Should a new client receive a treatment with me and mention your name, I will give you the option of $20 off your next session OR 10 minutes added to your next session for FREE as a thank you for sharing your experience with others.
Can I purchase a Gift Certificate?
Yes, I offer gift certificates online and in office. To purchase a gift certificate online click here.
Can I book an appointment for someone else as a surprise?
Yes, you can book their appointment using their name with your email address. You can download the PDF intake form attached to the confirmation email, print it out and they can fill it out and bring it in with them on the day of their session.
Do you offer discounts?
Yes, you can purchase a package of sessions and receive a generous discount for committing to your health and wellness. To view my current packages click here and scroll down past the gift certificates.
Will I need to provide credit card information to reserve an appointment?
Yes, your credit card information is stored in a secured system and will only be charged if you choose to prepay, pay in office with the card on file or in the event of a cancellation/ rescheduling fee incurring.
HSA/ FSA cards may not be permitted to use as a card on file.
What is your cancellation policy?
I simply ask that you to please provide 24 hours notice to cancel/ reschedule your appointment whenever possible.
As a courtesy you will receive 3 e-mail appointment reminders (1 week prior, 48 hours prior and 24 hours prior to your appointment) and 1 text message appointment reminder 24 hours prior to your appointment.
I understand that sometimes unexpected things may come up in less than 24 hours from your appointment. In those situations please provide as much notice as possible.
What if I get sick before my appointment?
Treatment is not permitted while contagious with illness due to the possibility of therapy exacerbating illness and risk of exposure to myself and other clients.
Possible contagious cold/ flu like symptoms include: fever, runny or stuffy nose accompanied with thick yellow or green mucus, nausea, vomiting or diarrhea.
Health Policy - Client must remain symptom free for a consecutive 24 hours without medication (such as fever reducing medication) before returning for treatment.
What if I have an emergency and can’t make it to my appointment?
Please notify me as soon as possible via call/ text or email.
In the event of a child care emergency, you are welcome to bring your child/ children to your appointment. Please bring things for your child/ children to do such as watch movies or play games on a phone, tablet or portable DVD player.
What are your sanitation standards?
As a healthcare professional, I follow proper sanitation procedures to ensure every client is treated in a safe environment. My treatment room and reception area are disinfected with Citrus II hospital germicidal deodorizing cleaner in between each session.
Rejuvenate EPA Registered Hospital Grade Disinfectant & Meets OSHA Bloodborne Pathogen Standards. Effective virucide / bactericide / fungicide cleaner.
Kills Hepatitis B & C viruses, HIV, athlete's foot and nail fungus, MRSA, and other relevant pathogens.
Approved for use against SARS-CoV-2, the virus that causes COVID-19, when used in accordance with the directions for use against Poliovirus type 1.
Surfaces disinfected with Rejuvenate cleaner include: tables, door knobs/ cabinet handles, chairs, therapist stool, waterproof barriers on the massage table and face cradle, face cradle adjustment handle, and therapy equipment.
Porous materials such as blankets, sheets and heating pads can hold bacteria, dead skin cells and bodily fluid such as sweat, or sneeze/ cough droplets.
Therefore, all linens (face cradle covers, fitted sheets, flat sheets, towels, and blankets) that come into direct or indirect contact with clients are laundered before re-use. To reduce the amount of laundry, blankets are available upon request.
In addition, my table is set up with a waterproof mattress barrier in between the heating pad and fitted sheet and between the memory foam face cradle and the face cradle cover. These barriers are disinfected with Rejuvenate hospital grade cleaner in between each session.
What if I wish to end my session early?
No problem, you may terminate your session at any time. Payment remains full amount of scheduled session regardless of how much time cut out of session.
Where are you located?
My office is located inside the Adams Point Building on the corner of Waverly Rd and 16th St.
The building offers: elevator access, ample parking, two driveways and security features such as automatic door locks during low traffic hours.
If the building is locked when you arrive I will let you in the front door.
What if I am late for my appointment?
Your session begins at the time scheduled with a consultation. If you arrive late, the massage portion of your appointment will be shorted in order to accommodate other appointments following yours.
What if I am early?
The door to my office remains locked while I am in session to provide additional privacy and safety for my clients. I will prop open the door approximately 5-10 minutes prior to my next session for early arrivals.
Can I bring someone with me to my appointment?
Yes, my office has a waiting/ reception area for guests to wait while you are in session.
Do you accept walk-ins?
No, an appointment is required for treatment.
Can my massage therapist diagnose my symptoms?
No, If a client presents with an ailment that is out of my scope of practice I will refer that client to a professional who is qualified to work with that particular ailment.
Do you have social relationships with clients?
No, as a licensed professional I believe it is important to maintain a therapeutic relationship between client and therapist. Furthermore, any inappropriate behavior will result in immediate termination of the session with full payment required.
